An agreement that sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems and the metrics by which the effectiveness of the process is monitored and approved. Netdesire Technologies customers have to put them first. A well-crafted service level agreement (SLA) helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service in umm al quain.
The better your agreement, the more you and your clients benefit. The goal is to have an SLA which both the cloud consumer and provider can understand and agree to, including an exit strategy. The SLA should be looked at as the document that establishes the partnership between the parties and is used to mitigate any problems. For every new cloud service, an SLA assessment process should be done. The SLA is a living agreement though and as services change, the SLA should be reassessed.