SLAs establish customer expectations with regard to the service provider’s performance and quality in a number of ways. SLAs are used to ensure that a task reaches end conditions within a certain amount of time, such as ensuring that an incident is closed or resolved within a few business days. The success rate can be reported on, and actions can be triggered at different times during the SLA’s life-cycle .
Netdesire Technologies establish SLAs include IT service providers, managed service providers, and cloud computing service providers. Corporate IT organizations, particularly those that have embraced IT service management (ITSM), enter SLAs with their in-house customers (users in other departments within the enterprise) in Ras al khaimah. An effectively implemented SLA enables you to actively manage IT services which consequently enables you to keep IT services aligned with your core competencies, business objectives and departmental focus, all while maintaining high quality levels.