Keeping up with customer demands can be difficult. That’s why when two companies decide to do business, they often work together to create Service Level Agreements (SLAs) that outline what is expected from each other.Netdesire Technologies have a good bond with customers in fujairah .Let’s take a closer look at SLAs and, more importantly, how to manage them efficiently so they become an asset instead of a liability.
SLAs provide companies a standard to hold each other accountable in regards to customer support efforts. They also create a goal for employees to meet so they remain productive. Most importantly, they can prove that negotiated promises between companies are being kept. Depending on the agreement, failing to meet an SLA (often called an SLA violation) can result in a cash payment and/or a discount to the customer. This compensation is for the business inconvenience that may occur from the poor support experience.