Service level agreement in Dubai

Service level agreement in Dubai

A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive. Netdesire Technologies are giving best services for the Service level agreement in Dubai in Dubai.

• A description of the service being provided– maintenance of areas such as network connectivity, domain name servers, dynamic host configuration protocol servers

• Reliability – when the service is available (percentage uptime) and the limits outages can be expected to stay within

• Responsiveness – the punctuality of services to be performed in response to requests and scheduled service dates

• Procedure for reporting problems – who can be contacted, how problems will be reported, procedure for escalation, and what other steps are taken to resolve the problem efficiently
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