Service level agreement in Ajman

Service level agreement in Ajman

The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. SLAs are thought to have originated with network service providers, but are now widely used in a range of IT-related fields. Netdesire Technologies are commit to:

 Document and publish the technology services that ITS provides.

 Document processes for requesting services.

 Document our responsibilities as a service provider and of clients receiving services.

 Provide predictable levels of response, availability and service maintenance.

Addressing downtime and documentation for how the service provider will compensate customers in the event of a contract breach. Service credits are a typical remedy. Here, the service provider issues credits to the customer based on an SLA-specified calculation.

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