The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. SLAs are thought to have originated with network service providers, but are now widely used in a range of IT-related fields. Netdesire Technologies are commit to: Document and publish the technology services that ITS provides.
Document processes for requesting services.
Document our responsibilities as a service provider and of clients receiving services.
Provide predictable levels of response, availability and service maintenance.
Addressing downtime and documentation for how the service provider will compensate customers in the event of a contract breach. Service credits are a typical remedy. Here, the service provider issues credits to the customer based on an SLA-specified calculation.