A service level agreement often called an SLA for short, is an agreement between a supplier and customer that specifies specific service levels.Netdesire Technologies provides service level agreement in Abu dhabi. A service level agreement specifies a minimum level of performance that the customer agrees to receive and the supplier agrees to deliver. The SLA can be an extensive agreement covering many different performance measures or it can be a simple, single-term measurement.
SLA is your contract with the service provider and sets expectations for the relationship. Hopefully you can now agree that a SLA is required for a Cloud service and is for the benefit of both the consumer and the provider. Creating and managing SLAs are important to make sure you’re not only meeting the expectations of your agreements but to also hold yourself accountable. Getting started with SLAs is easy and selecting a help desk software solution to manage multiple unique SLAs will help to ensure you are doing your best to keep business relationships prosperous.