Netdesire Technologies Service Level Agreements (SLA’s) for IT Services & Hardware,We cover Uptime which applies to important equipment, software or services that we offer to your business needs. Typically, uptime guarantees apply to servers, cloud services (like email or web hosting) or other parts of your IT system that are vital to your business in Sharjah.Netdesire Technologies Response times are exceeding customers’ expectations, this measure how long it takes US to respond when you raise a request for support.
Usually, support requests have to be raised in a specific way (often through an online system), if there is no IT Support process in place, we can assist you with that as well.Annual Maintenance Contracts (AMC)We guarantee you the peace of mind with our Annual Maintenance Contract. We are pioneer in providing customized AMC packages for our customers all over the UAE. With our AMC packages you don’t have to worry about any issues with your business IT infrastructure operations. We are always available to fix the issues for you.